Refund & Return Policy

Return & Refund Policy - Campease.shop

At Campease.shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. This Return & Refund Policy outlines the steps to take if you wish to return or exchange a product.

1. Return Eligibility

We accept returns within 90 days of receipt of your order, provided that the item meets the following criteria:

  • The product is unused, undamaged, and in its original packaging.

  • The product is returned with all original tags and labels intact.

  • The product was purchased directly from Campease.shop.

Please note that personalized or custom-made items may not be eligible for return, unless they are defective or damaged upon arrival.

2. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Email our customer support team at support@Campease.shop to initiate the return process. Please include your order number, the product you wish to return, and the reason for the return.

  2. Return Authorization: Once we receive your return request, we will provide you with a Return Authorization and instructions on how to return the item.

  3. Package the Item: Securely package the item in its original packaging (if possible) and include the Return Authorization.

  4. Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. Please use a trackable shipping service for your return to ensure it reaches us safely.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund. If the return is approved, you will receive a refund to the original payment method used during purchase. Please note:

  • Refund Processing Time: Refunds are typically processed within 2-4 business days after we receive the returned item. Your bank or credit card provider may take an additional 7 days to reflect the refund in your account.

  • Partial Refunds: In certain cases, a partial refund may be issued if the product shows signs of use or damage.

4. Exchanges

If you wish to exchange an item for a different size, color, or style, we recommend initiating a return for the original item and placing a new order for the desired product. If the item you wish to exchange is defective or damaged, please contact us directly at support@Campease.shop for further assistance.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@Campease.shop with the following:

  • Photos of the damaged or defective item.

  • A description of the issue.

  • Your order number.

We will review your claim and provide you with a prepaid return shipping label, along with instructions on how to return the item. Once we receive the damaged or defective item, we will either issue a full refund or send a replacement, depending on your preference and item availability.

6. Non-Returnable Items

The following items are non-returnable unless defective:

  • Gift cards

  • Personalized or custom-made items

7. Late Returns

If you return an item after the return window has closed (more than 90 days from receipt), we may not be able to process your return. Please reach out to our customer support team for assistance if you have any concerns.

8. Shipping Costs

Original shipping charges are non-refundable unless the return is due to a defect or an error on our part. You are responsible for the return shipping costs unless otherwise specified in this policy.

9. Contact Us

If you have any questions regarding our Return & Refund Policy or need assistance with a return or exchange, please contact our customer support team:

Email: support@Campease.shop